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Solutions Implementation Manager
Description
Universal Background provides industry leading people insights to safety sensitive organizations in a simplified experience through our best-in-class background screening, drug testing, occupational health, and verification services. We are proudly ranked as an industry leader in quality and service delivery.
Overview
The Solutions Implementation Manager will lead end-to-end client implementations, from initial discovery through go-live and post-launch stabilization. This role combines solution design, project leadership, and client-facing execution to ensure predictable delivery, disciplined scope management, and accelerated time to value.
This role will partner closely with Sales, Product, Technology, Operations, and Client Success to design and deliver tailored solutions for enterprise clients. The ideal candidate brings strong implementation expertise, technical and process acumen, and the ability to drive alignment across diverse stakeholders while delivering high-quality client outcomes.
Key Responsibilities
- Serve as a subject matter expert on products and platforms, guiding solution design and implementation for client programs
- Partner with Sales during pre-sales to support RFP responses, solutioning, and implementation planning
- Lead discovery, scoping, and documentation of client requirements, translating business needs into structured implementation plans
- Develop and manage detailed project plans, including timelines, milestones, dependencies, and risk mitigation strategies
- Drive accountability across internal teams and client stakeholders to ensure on-time, high-quality delivery
- Support clients through implementation, including training, go-live readiness, and post-launch stabilization
- Collaborate cross-functionally to translate client requirements into scalable solutions and inform product and process improvements
- Continuously refine implementation methodologies and processes to improve efficiency and client outcomes
Required Qualifications
- 5+ years of experience in project management, program delivery, or professional services within enterprise B2B environments
- Proven track record supporting complex implementations, ideally within SaaS, HCM, or related industries
- Experience partnering with Sales and Client Success across the full lifecycle, including pre-sales through post-go-live
- Strong client-facing presence with excellent communication and presentation skills
- Demonstrated ability to lead cross-functional initiatives and influence stakeholders at multiple levels
- Strong organizational, analytical, and problem-solving capabilities
Preferred Qualifications
- Experience in the HCM or background screening industry
- Familiarity with Salesforce and project management tools (e.g., Smartsheet, Asana, Jira, or similar)
- Experience contributing to or improving implementation frameworks and processes
Special Requirements
- Prolonged periods sitting at a desk and working on a computer.
- Must be proficient in the English language, both written and verbal.
- Ability to lift 15 pounds.
Universal Background is committed to creating a diverse work environment and we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.