UKG Ready Solution Consultant

UKG Ready Solution Consultant

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MM Hayes is seeking highly motivated individuals to join our UKG Practice as a UKG Ready Solution Consultant to help us fulfill the organization’s growth initiatives across North America. This role is ideal for an individual with domain knowledge in one or all of the following areas: Payroll, Time and Labor, Employee Scheduling, HR, and Benefits and enjoys working with clients to improve their processes and get the most out of their software applications.

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As a UKG Ready Solution Consultant, you’ll be responsible for assessing client requirements, translating those requirements into design documents, using the design documents to configure the UKG Ready TLM, HR, Payroll or Scheduling solution, assisting clients with testing the configuration, providing training and knowledge transfer for clients during the implementation and delivering high quality support to the client after the client has started using the software in a production environment, as well as positioning MM Hayes as a long-term partner in their success.

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Key Responsibilities

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· The role will assist clients with the use and usability of the UKG Ready application.

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· Work closely with other UKG resources on new client implementations, system reviews, and change order projects.

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· Provide technical on-site and remote application support to clients, answering complex questions on function and usage of product.

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· Provide Help Desk support of inbound calls, emails, and support tickets as needed.

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· Provide both pre-sales and service support where domain or product expertise does not exist within the client organization.

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· Proactively consult on best practice methodology to ensure client success.

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· Prioritize issues and respond appropriately to multiple critical situations.

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· Analyze client configurations and think out of the box to resolve and/or work around setup issues.

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· Drive all client system requirements and collaborate with client and MM Hayes resources for project-related decisions.

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· Research application questions by setting up scenarios and testing the application.

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· Maintain a high level of enterprise competence, coordinate development and assignments, and identify, capture and share expertise.

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· This position may require after-hours work on weekdays and weekends along with travel to client sites as required by the business.

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Qualifications

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The role will require the right individual to assist clients with the use and usability of the UKG Ready application and troubleshooting and resolving issues while providing exceptional service. The successful individual will have:

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· Bachelor’s Degree in a related field and/or extensive knowledge of Time & Attendance, Labor Management, HR/Payroll, ERP, or similar domain products/systems.

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· Experience implementing ERP software solutions such as UKG Workforce Central, UKG Ready, UKG Pro, NetSuite, Workday or ADP eTime/WFM.

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· Strong demonstrated technical troubleshooting skills.

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· Previous experience using UKG applications is a plus and software application implementation experience is highly desirable.

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· Proven in depth knowledge of TLM, HR and/or Payroll competencies such as, but not limited to, interpreting union contracts, knowledge of labor laws, scheduling, benefits administration, performance and compensation management, recruitment, and payroll processing along with knowledge of the legal and regulatory requirements related to these areas.

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· Exceptional organizational, time-management, and planning skills with a strong attention to detail.

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· Ability to work both independently and as a part of a team.

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· Excellent verbal and written communication skills.

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· Comfortable presenting in front of client audiences in person, online, and on the phone.

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· Strong computer skills with a proficiency in web applications and the Microsoft Office Suite.

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· Ability to collaborate with clients and identify engagement follow-up opportunities.

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· Knowledge of Data Import/Export, System Integration or Report Writing is a plus.

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· Previous Help Desk/Support experience is a plus.

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Travel

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Travel may be required for this role as needed, based on client requirements.

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Compensation

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$75K - $120K/year (may vary depending on experience)

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About MM Hayes

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MM Hayes is a family-owned and operated software company that provides comprehensive workforce management services, solutions, and products to organizations throughout the United States. We are committed to upholding our family values of hard work, reliability, honesty and integrity, which have gone unchanged since our company’s founding in 1971.

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We have been an exclusive and certified UKG (Ultimate Kronos Group) partner for nearly 40 years - making us the oldest and most tenured partner in their ecosystem – with expertise across all UKG product lines: Ready, Central, and Pro. We are one of the only organizations globally certified by UKG as a Services, Technology, and Reseller partner.

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We believe in:

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· Hiring, developing, and retaining the best talent in the industry. We are a team of “A” players and our collective expertise and experience are second to none.

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· Doing the right thing, without exception, for our employees, for our partners, and for our clients. This belief helped shape our business over decades, and remains a cornerstone to our success.

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· Quality not Quantity. We are very selective in the work we take on to ensure that we can always exceed expectations. When you think MM Hayes, think of an agile and surgical Navy Seal mindset versus trying to maneuver a massive Aircraft Carrier!

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· A commitment to innovation that will drive the next generation of services and solutions across our industry. We have an incredibly successful track-record in developing cutting-edge products and will continue to do so for our Partners and Clients.