Enterprise Account Director + Research Lead

Confidential | AI Startup (Series A, Venture Funded) | New York (Hybrid)

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We are a New York and London based Series A artificial intelligence startup with $25m in funding from San Francisco and Palo Alto venture capital funds. We have raised $25m to date, partner with some of the world’s largest and most complex enterprises (Fortune 500 and equivalent), and are currently growing our team from approximately 30 to 60 employees.

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LOCATION

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Hybrid: NYC based, with flexible, fluid work options that support in-person collaboration where it makes sense.

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We’re committed to building a diverse team and welcome people from all backgrounds to apply. If you’re excited about this role and our mission but aren’t sure you meet every qualification, reach out anyway. You may be just the right candidate.

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THE ROLE

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Post a successful Series A raise, now is the time for aggressive growth. We're seeking a highly-motivated Commercial Lead to lead growth within our enterprise customer base. You'll be responsible for expanding existing accounts, driving adoption across business units, identifying upsell and cross-sell opportunities, and serving as a trusted advisor to C-suite executives at our largest clients. This is a role combining hands-on account management with strategic leadership.

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What You'll Do:

• Own and grow a portfolio of enterprise accounts with $500K+ in annual contract value
• Develop and execute strategic account plans that drive expansion, renewal, and long-term partnership
• Build and maintain executive relationships at the C-suite and VP level
• Identify opportunities to expand Natter's footprint across divisions, regions, and use cases
• Lead quarterly business reviews showcasing ROI, usage insights, and strategic recommendations
• Collaborate with customer success, product, and support teams to ensure exceptional client outcomes
• Negotiate contract renewals and expansion agreements
• Serve as voice of customer to inform product roadmap and go-to-market strategy
• Represent Natter at industry events and with key customer executives
• Contribute to overall enterprise sales strategy and best practices

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EXPERIENCE:

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You might be a good fit if you have:

• 10+ years of experience in management consulting (MBB or equivalent) and/or enterprise sales
• Proven track record of growing enterprise accounts to $1M+ ARR
• Experience managing C-level relationships and navigating complex organizations
• Strong business acumen with ability to understand client strategic priorities
• Consultative approach with focus on land-and-expand sales models and ability to inspire stakeholders with new use cases and possibilities
• Excellent negotiation skills and experience with enterprise contract agreements
• Leadership experience with ability to influence cross-functional teams
• Strategic thinking combined with tactical execution capabilities
• Experience with account planning frameworks and customer success methodologies
• Strong executive presence and communication skills
• Proficiency with Salesforce or similar CRM platforms