Head of SMB - Remote

At INDI

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we're passionate about empowering individuals and businesses worldwide. Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives. Join us in shaping the future of work.

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Overview of the Role

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The Head of SMB Accounts will lead the strategic management of a $35–40M revenue portfolio spanning approximately 100–140 accounts and 300 active team members. This critical role focuses on driving client retention, identifying high-potential accounts, and developing scalable engagement strategies.

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Key Responsibilities:

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• Leading and managing a team of Account Managers.
• Owning the overall health and performance of the SMB portfolio, ensuring high retention, client satisfaction, and margin protection.
• Identifying accounts with growth potential and developing tailored engagement strategies to unlock expansion opportunities.
• Designing, improving, and institutionalizing playbooks and operating models for SMB account management.
• Building a deep understanding of client organizations, technology roadmaps, and long-term needs to position the company as a strategic partner.
• Acting as the primary escalation point for client issues, ensuring rapid resolution and internal accountability.

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Requirements:

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• Account Management: 7+ years of experience in Account Management or Delivery
• Industry Experience: 7+ years in the tech/outsourcing sector
• Leadership: Experience managing a team
• Travel: Availability to travel up to 20% of the time

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What to Expect from Us:

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• Fully Remote: Work from anywhere in the world.
• Competitive Compensation: Excellent package including base salary and commissions well above market average.
• Home Office Setup: Complete hardware provision for your workspace.
• Healthcare: Comprehensive coverage including Vision and Dental.
• Life Insurance: Provided.
• Retirement Planning: 401K Plan.
• Flexible Hours: Design your own work schedule for optimal work-life balance.
• Paid Leave: PTO, parental leave, and special leaves.
• Dynamic Work Culture: Innovative and multicultural environment.
• Sales Support: Strong sales operations, travel, and events coordination teams.
• Career Growth: Opportunity to grow at the speed of your learning curve.
• Elite Collaboration: Work with top-tier professionals.
• Professional Development: Resources to support your continuous growth and success.

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If you are interested in being part of a team composed of the best professionals and working 100% goal-oriented in an innovative environment, do not hesitate to apply!

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Benefits:

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• Flexibility: Choose where and how you work for enhanced creativity and innovation.
• Tailored Compensation: Personalize your earnings to suit your financial goals.
• Tech-Driven Tools: Access cutting-edge resources for seamless collaboration and productivity.
• Autonomous Workflow: Take control of your schedule to achieve work-life balance.
• Well-being: Enjoy generous leave policies for rest and rejuvenation.
• Diversity & Inclusion: Thrive in a diverse and inclusive environment.
• Collaboration: Engage with industry leaders for collective growth.
• Development: Access mentorship and growth opportunities for continuous advancement.

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If you are interested in being part of a team composed of the best professionals and working 100% goal-oriented in an innovative environment, but with the structure and resources of a multinational market leader, do not hesitate to apply!