Implementation Consultant

About AODocs

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AODocs is a software company created in 2012 that makes a Content Services SaaS platform. It is included by Gartner (in its Magic Quadrant) and Forrester (in its Wave) as one of the top and most innovative players in the content services space, in a market populated by legacy on-premises competitors like IBM FileNet, Documentum, and OpenText that are approaching end of life. Many customers of these legacy products are looking to replace them with a modern SaaS solution like AODocs.

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Our product is used by large organizations such as Google, Veolia or Colgate to control their critical documents, protecting them against costly human errors while accelerating key business processes. Our client’s main use cases are document control for large engineering projects, standard operating procedures, quality management, consulting and audit reports, and more generally, all business processes involving important documents in professional services, healthcare, HR, procurement, legal, and more.

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The generative AI wave represents an important opportunity for AODocs, as more and more companies realize that AI assistants cannot work on messy information. AODocs' ability to control documents and their versions, can be used to ensure AI assistants only work on the right, validated content, thus allowing AODocs to benefit from the AI market traction.

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Our team of 130 is composed of highly motivated and competent people. We believe that good ideas can come from anyone, regardless of their formal job role.

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Why join our team

• Are you interested in machine learning and AI? Or large-scale migration projects? Or learn more about the processes involved in getting a medical device approved by the FDA? From technical skills to domain expertise, your missions at AODocs will allow you to build an impressive resume!
• Have you ever visited the test track of an autonomous vehicle company? Or watched how Consumer Reports perform their product tests? Or toured a DNA sequencing lab? Our consultants have done all this! You will meet incredible people.
• You will have a great career path: sales engineering, business analysis, implementation projects, and account management. Our team offers a variety of jobs and a lot of flexibility between them. And as you grow in experience and expertise, you will learn new things every day.

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The Role

As an Implmentation Consultant, you will be responsible for deploying our content services platform, AODocs, on mission-critical enterprise processes in quality, engineering, legal, HR, finance, and other departments. Your responsibilities will include gathering requirements from business users, designing and proposing technical solutions, implementing the AODocs platform, planning and executing data migrations, and other activities required to meet customer requirements. Our deployment projects range from simple customer onboarding taking a couple of days to large-scale $500K+ engagements involving multiple consultants working under a senior program manager.

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What you will do

• Lead cloud-based application implementations from end to end, including client management, timeline, budget, etc.
• Develop configurations and customizations to leverage AODocs
• Support sales cycles and help gather requirements and scope future AODocs projects
• Ability to collaborate with team members to design, build and implement technology solutions that align with client business objectives
• Resolve challenging issues with practical problem-solving skills and cross-functional collaboration
• Become a product expert, including the technical workings and practical business applications.
• Manage new customers after the implementation process to ensure they successfully adopt our services.
• Work closely with business owners/decision-makers/executives to translate pain points, goals, and objectives into actionable strategies for success.
• Demonstrate professionalism, responsiveness, and friendliness at all times when engaging with customers, via phone, chat, and email as needed.
• Capture customer stories to be communicated to our product, engineering, and marketing teams

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Who you are

• At least years of implementing Software as a Service (SAAS)
• Experience working across multiple internal teams to resolve customer issues quickly and effectively.
• BS/BA Degree in Business Studies, Computer Science, Information Systems, Engineering, or equivalent experience.
• Problem-solving skills
• Strong knowledge of SaaS and cloud architectures
• Excellent communication skills (writing, listening, phone).
• A team player that is capable of high performance and flexibility working in a dynamic environment.

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Nice to Have

• Experience with Google Cloud, AWS, or Azure.
• Master Degree in computer science
• Experience with Enterprise Content Management software
• Experience with industry-specific software

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What We Offer

• Competitive salary
• Complete benefits package
• 401(k) Retirement Plan and company match
• Commuter benefits
• Monthly internet stipend
• Mostly or all remote
• Career growth with an industry innovator
• Regular team outings & events