Implementation Manager

Company Description

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Vanguard Cleaning Systems offers a franchise program designed for entrepreneurs to own and operate their own commercial cleaning businesses. The goal of this system is to support the growth of janitorial businesses centered on long-term customer satisfaction and stable revenues, with substantial growth opportunities. Vanguard franchises cater to mid to large-sized accounts, from 5,000 to 500,000 square feet. Consistently ranked among the top franchises in North America, Vanguard has been recognized for its low-cost, commercial cleaning services and growth potential.

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Role Description

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This is a full-time remote role for an Implementation Manager. The Implementation Manager will be responsible for overseeing the onboarding and integration of new franchisees into the Vanguard Cleaning Systems. Daily tasks will include coordinating training sessions, providing guidance on operational procedures, troubleshooting implementation issues, and ensuring consistent adherence to company standards. The role requires regular communication with franchisees to support their growth and success.

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Qualifications

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• Experience in managing implementation processes and guiding new members through onboarding
• Excellent communication and interpersonal skills for training and support
• Strong problem-solving abilities to troubleshoot and resolve onboarding issues
• Understanding of operational procedures and standards in the commercial cleaning industry
• Proficiency in using digital tools and remote communication platforms
• A background in business management or a related field is beneficial
• Ability to work independently and manage tasks effectively in a remote setting
• Experience in the franchise industry is a plus