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Implementation Manager
The Opportunity:
Millennia is seeking a Manager, Implementations to lead onboarding and integration delivery for new and existing clients. The ideal associate will own the implementation lifecycle (scoping, technical integration, testing, go‑live, handoff), and drive scalable processes and tooling to shorten time‑to‑value while protecting quality and compliance.
What You Will Do:
· Lead and grow the implementations team (hire, coach, set goals, manage performance, career development).
· Own end‑to‑end delivery for multiple concurrent implementations: discovery, scoping, project planning, data mapping, integration, testing, training, go‑live, and operational handoff.
· Define, document, and continuously improve standardized implementation methodologies, templates, and onboarding playbooks.
· Coordinate cross‑functional stakeholders (sales, product, engineering, security, compliance, operations) to remove blockers and ensure successful launches.
· Oversee technical integrations (APIs, SFTP), data migrations, statement and billing configuration, and environment management.
· Establish and enforce implementation success criteria, readiness checklists, and post‑go‑live monitoring and escalation paths.
· Track and report program metrics (time‑to‑live, implementation cycle time, SLA adherence, post‑go‑live issues, client satisfaction/NPS) and drive improvements.
· Partner with product and engineering to prioritize integration features, report client feedback, and help scope technical work.
· Manage risks, change requests, and expectations; ensure compliance with payment and data privacy requirements (PCI, HIPAA considerations where applicable).
· Support pre‑sales scoping, effort estimates, and resource planning for prospective deals.
What You Will Bring:
· 5+ years’ experience in implementations, professional services, or technical project management in SaaS/fintech/payments (healthcare payments a plus).
· 2+ years managing teams or leading cross‑functional implementation programs.
· Hands‑on experience with integrations data mapping, and test strategies.
· Strong client‑facing skills and the ability to manage expectations with technical and non‑technical stakeholders.
· Excellent project management skills and comfort managing multiple concurrent projects; familiarity with Agile delivery.
· Experience with tools like Jira, and common documentation tools.
· Metrics‑driven with experience defining KPIs and delivering operational improvements.
· Strong written and verbal communication skills; organized, proactive, and solution oriented.
· Bachelor’s degree or equivalent experience; certifications (PMP, ScrumMaster) a plus.
· Results-driven, action-oriented, and initiative-taking mindset.
· Demonstration of and commitment to Millennia’s core values.
About Millennia:
Founded in 2012, Millennia is a fast-growing fintech delivery merchant and patient payment and financing solutions that simplify payment, increase acceptance, and improve recovery. We partner with healthcare systems to integrate our robust solutions for payment processing and billing automation.
Through more than 1 billion patient interactions, Millennia has gathered an unrivaled understanding of patient payment behaviors – and uses that intelligence to continuously innovate and refine the Millennia Patient Payment Solution.
What you can expect from us:
At Millennia, our focus is not solely on our client’s success but on our employee success as well. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Millennia is a great place to build your career.
Our Team Members Also Enjoy:
Meaningful Work. Our employees have a sense of purpose as the work they do helps to make a direct difference on the patients’ lives they serve.
Leaders Who Care. CEO Scott Patillo is enthusiastic about leveraging technology to create meaningful changes in healthcare, always focused on driving operational excellence and improving the overall patient experience across the continuum of care.
Flexibility. We value work life balance and offer opportunities to fit life’s unique demands.