Implementation Specialist

About Alpine IQ

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Alpine IQ (AIQ) was founded in 2019 to bring clarity and compliance to customer data in highly regulated industries. What began as a solution for the legal cannabis market has grown into a powerful platform used by brands and retailers of all sizes—from family-run shops to public enterprises.

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We’re a fully remote team of builders, driven by curiosity and a passion for solving complex problems with elegant tools. Our products simplify operations, empower smarter decisions, and help businesses connect with customers in meaningful ways.

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If you're energized by fast-moving environments, creative challenges, and impactful work—you’ll fit right in.

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About the Role

As an Implementation Specialist, you’ll be the bridge between Sales and Customer Success—ensuring each customer experiences a seamless, high-impact onboarding journey. You’ll guide clients through setup, training, and configuration, ensuring they understand the value of our software and feel confident using it. Your goal is simple: set every customer up for success.

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What You’ll Do

Customer Onboarding & Training  

• Serve as the primary point of contact for new customers, delivering a warm and professional onboarding experience.  
• Create and execute tailored onboarding plans that align with customer goals.  
• Conduct engaging one-on-one and group training sessions to teach product functionality and best practices.  
• Assist customers with configuration and customization to meet their unique business needs.  

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Support & Troubleshooting  

• Provide responsive support and guidance during onboarding.  
• Troubleshoot technical or process issues, escalating to internal teams when necessary.  

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Documentation & Process Improvement  

• Develop and maintain onboarding guides, help articles, and training resources.  
• Ensure all documentation stays current with product enhancements.  
• Collect feedback and share insights with product and success teams to continually improve the customer experience.  

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Customer Engagement & Growth  

• Monitor onboarding progress and ensure customers are realizing value quickly.  
• Identify opportunities for account expansion or additional service adoption.

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What We’re Looking For

• Excellent communication and interpersonal skills—able to explain technical concepts clearly.  
• Strong problem-solving skills with a proactive, customer-first mindset.  
• Experience with CRM systems and onboarding tools.  
• Highly organized with the ability to manage 45–50 concurrent accounts.  
• Passion for helping customers succeed in a fast-paced SaaS environment.

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Qualifications

• Bachelor’s degree or equivalent work experience  
• Prior experience in customer onboarding, implementation, or customer success (SaaS experience preferred)  
• Authorized to work in the U.S.

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Benefits

• Medical, Dental, Vision, and ancillary benefits  
• 401(k) Company Match  
• Flexible Time Off  
• Home Office Benefit  
• Paid Parental Leave  
• Virtual Events   
• Company Laptop  
• and More!  

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Ready to embark on this adventure together? We can't wait to meet you and explore the endless possibilities. 🚀