Implementation Specialist

Technical Delivery Requirements

Customer Implementation (4-week cycle per customer)

• Week 1: Map customer's ERP (PeopleSoft/Workday/Oracle), CLM (TRG/Cobblestone), AP workflow
• Week 2: Deploy connectors, configure SSO, ingest contracts, set validation rules
• Week 3: Process historical invoices, customer validation testing, load testing (1,000 invoices)
• Week 4: Go-live with production feed, 48-hour monitoring, AP team training

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Technical Configuration

• Configure validation rules: rate tolerance, auto-approval thresholds, confidence levels
• Map contract structures to invoice formats (aggregation levels: contract/category/location)
• Set up location-based validation (12+ locations per health system)
• Configure reimbursement compliance rules for expense categories
• Integrate with customer SSO providers (Okta, Azure AD, Google Workspace)

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System Integration Management

• Coordinate with backend team on connector setup (SFTP, API, EDI, email)
• Test data ingestion pipelines with customer sample data
• Validate contract extraction accuracy (90%+ target)
• Configure ERP write-back for validation results
• Set up webhook notifications for real-time alerts

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Required Skills & Knowledge

• Technical aptitude: Understand API integrations, data mapping, business logic configuration
• Healthcare systems: Knowledge of ERP/AP/CLM systems used by health systems
• Project management: Manage multiple concurrent implementations (3 pods × 3 customers)
• SQL/Excel proficiency: Query databases, analyze invoice data, create reports
• Communication: Translate technical concepts for non-technical AP/procurement teams
• Problem-solving: Troubleshoot configuration issues, escalate to engineering effectively