Presales Solutions Engineer Trainee / Intern

Job Description

This is a full-time, in-office // on-site position. There is no option for remote work.

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It is an entry level role, but with a massive upside potential for the right candidate, provided you are able to learn quickly, adapt to handling multiple projects simultaneously, and are willing to work hard.

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Company Description

GoZupees specializes in creating real-time AI-powered voice and chat agents tailored for organizations in service-driven industries. Designed to reduce support costs, enhance customer experiences, and automate repetitive workflows, these advanced AI systems go beyond traditional scripted approaches.

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By understanding intent, accessing internal systems, and learning from feedback, GoZupees offers cutting-edge solutions for industries such as telecom, insurance, property management, education, and recruitment.

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Our platform includes voice and non-voice agents, knowledge ingestion, analytics dashboards, and enterprise-grade integrations, delivering measurable results like reduced handle times and improved customer satisfaction. We pride ourselves on helping businesses modernize communication and take full advantage of AI in a safe and strategic way.

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Role Description

In this position, you will work closely with sales and technical teams to deliver solution demonstrations, address technical queries, and enable successful customer onboarding. Your responsibilities will include providing technical support during the presales process, assisting with product integration, addressing security concerns, and ensuring that solutions align with client requirements.

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Qualifications

• Expertise in Technical Support to help clients troubleshoot and resolve key issues
• Experience with Presales and Sales to support customer engagements and drive technical demonstrations
• Proficiency in Integration to ensure seamless deployment with existing enterprise systems
• Understanding of Security measures to address data protection and compliance requirements
• Strong communication and collaboration skills to effectively engage with diverse stakeholders
• Ability to adapt quickly in a startup environment and solve complex client challenges
• Preferred qualifications include familiarity with AI systems, CRMs, ticketing tools, and enterprise IT environments