Sales Director

Job Title: Sales Director  

Location: Chicago, IL  

Company: IGT Solutions  

About the Role:  

IGT Solutions is seeking a Director- Business Development to lead new business growth in the Cruise Line industry across the U.S. This is a high-impact leadership role for a technology sales professional who thrives in a strategic, consultative, and fast-paced environment.  

You will be responsible for driving revenue growth, building strategic relationships with enterprise cruise line clients, and leading complex deal cycles from discovery to closure.  

Key Responsibilities:  

• Own and exceed sales targets across assigned U.S. regions  
• Build and manage a high-quality pipeline of opportunities in the Travel Industry.  
• Conduct market research and competitor analysis to define and execute GTM strategies  
• Lead client acquisition and retention strategies  
• Develop trusted relationships with CXOs and decision-makers  
• Navigate complex, multi-stakeholder sales cycles and negotiate large-scale deals  
• Deliver accurate sales forecasts and maintain sales performance dashboards  
• Continuously analyze sales metrics to optimize performance  

Qualifications:  

• 10+ years of experience in technology/IT services sales  
• Strong domain expertise in the Cruise Line or broader travel/hospitality industry  
• Proven track record of meeting or exceeding sales quotas  
• Experience managing enterprise accounts and long sales cycles  
• Excellent communication, negotiation, and stakeholder management skills  
• Familiarity with consultative sales methodologies (e.g., SPIN, Challenger, Solution Selling)  
• Strong understanding of digital transformation trends—Cloud, AI/ML, CX platforms, etc.  

About IGT Solutions:  

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. We have a global delivery footprint, spread across 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam, with 25000+ CX and Technology experts from 35+ nationalities.  

IGT's Digital team collaborates closely with our customer’s business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer Experience. Our offerings include industry solutions as well as Digital services. We work with leading global enterprise customers to improve synergies between business & technology by enabling rapid business value realization leveraging Digital Technologies. These include lifecycle transformation & rapid development / technology solution delivery services delivered leveraging traditional as well as Digital Technologies, deep functional understanding and software engineering expertise.  

IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.  

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.