Senior Solutions Engineer, B2B Commerce (Americas)

About The Role

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Solutions Engineering at Shopify

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Shopify’s Solutions Engineering (SE) team plays a critical role as our secret weapon in empathizing with our customers, driving business forward and acting as an internal product ambassador to make commerce better for everyone. The SE team includes Solutions Engineers, Solution Architects, Demo Engineering and Retail specialists – all working together to push our organization forward. This is a groundbreaking team you want to join!

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About The Role

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In the role of a B2B SE, you'll drive technical solutions, help shape the commerce strategy for our B2B clients and bring that unique perspective back to our product team. You'll work on high value, strategic, and technically complex projects to ensure that any solutions meet the needs of our merchants. You'll be the technical expert - and our SEs are technical!

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What do we mean by technical?

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Our SEs are not just technically adept; they use their technical toolkit to build proof of concepts, design enterprise architecture, and consult our prospects on leveraging the cutting edge technology that Shopify employs. This role demands technical expertise alongside the capability to communicate intricate ideas across diverse teams, fostering rapid alignment and impactful realizations. For a deeper understanding of the technical depth and strategic role you'll play, consider exploring resources like Shopify's Hydrogen and Oxygen framework, our composable offering, as well as our Developer Documentation to understand where the platform extensibility points live. We're eager to see how your expertise aligns with our dynamic team!

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Qualifications:

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• A solutions mindset - our largest and most advanced B2B customers will often need to build custom solutions to achieve their goals.
• Passion to collaborate in a team-selling environment and share your expertise to help others learn.
• Executive experience presenting to technical c-suite decision makers.
• Strong troubleshooting and analytical skills combined with the desire to tackle challenges head-on.
• Technical architecture, integration, and security expertise.
• Strong API knowledge (REST and GraphQL) for enterprise integrations.
• Solid understanding of technical strategy as it relates to operating and growing commerce businesses.
• A personable video conference presence with confidence and the ability to control the virtual room.
• Strong time management and prioritization skills to support a number of opportunities, multiple concurrent client requests, and the ability to reprioritise on an ongoing basis.
• The ability to thrive on change, work well as part of a team and as an individual contributor, as well as the flexibility to work locally, regionally and globally in a matrixed organization. We evolve at a rapid pace and things change quickly, sometimes even daily!

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Preferred Qualifications: 

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• Proven track record working with commerce customers in B2B as a Presales Engineer or Solution Architect.
• Experience working with partners in a presales solutioning capacity.
• Expertise in unified/omnichannel commerce, Shopify, regional specific commerce applications, ecosystems, and integrations.
• Solid understanding of Commerce related concepts such as headless, SEO, POS, and omni-channel.
• Familiarity with development lifecycles, version control systems and development environments (git/Github is an extra plus).
• Knowledge of Shopify platform, business, and structure to drive decision making.

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You’ll: 

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• Own the technical relationship with our most strategic B2B clients.
• Partner with Sales in leading requirements discovery, solution presentations, Proof of Concept builds and various workshop formats.
• Architect the solution from front-end design to the backend by leveraging different expertise on the team.
• Ensure all moving pieces fit well together and are accepted by relevant stakeholders.
• Be an expert on Shopify's application ecosystem, integrations, platform and design/development processes.
• Bring in-depth knowledge suitable to engage with technical and non-technical clients to demonstrate the possible solutions and the platform's value as part of their technology stack.
• Mentor and coach other client facing teams at Shopify on technical aspects of our platform.
• Travel for customer on-site visits will be expected in the range of 15 - 25%, though will vary by market segment and scope.

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If you’re interested in helping us shape the future of B2B commerce, click the “Apply Now” button to submit your application. We know that applying to a new role takes a lot of work and we value your time.

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Experience comes in many forms; many skills are transferable, and passion goes a long way. If your experience is close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team. We encourage everyone to apply.

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About Shopify

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Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

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This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

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About You

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Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

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Before you apply, consider if you can:

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• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Use AI tools reflexively as part of your fundamental workflow
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work