Solutions Engineer

About the Role

Job Title: Senior Implementation Engineer  

Department: Engineering  

Location: New York, USA  

Experience: 5+ years  

Employment Type: Full-time, Permanent  

Key Stakeholders: Engineering Teams

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Role Overview

We are seeking a Senior Implementation Engineer to lead the deployment and integration of our AI-driven healthcare solutions. This role is both technically deep and client-facing, responsible for connecting our software to healthcare IT systems (EMRs, PACS, RIS, APIs), managing go-lives, and ensuring seamless solution delivery. You will serve as the primary technical point of contact for clients while collaborating closely with internal teams to optimize and scale our deployments.

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Key Responsibilities

• Lead Full Deployment Lifecycle: Manage end-to-end implementation including requirements gathering, system setup, configuration, integration, testing, and go-live.  
• Client-Facing Technical Liaison: Work directly with client teams to translate complex technical concepts, ensure smooth collaboration, and address integration challenges.  
• System Integration: Design, implement, and troubleshoot integrations with client systems (EMRs, PACS, RIS, APIs) to ensure interoperability and high performance.  
• Experience with DICOM is required.  
• Experience with Epic, Cerner, and Meditech is required.  
• Familiarity with Nuance PowerScribe and Microsoft PIN/PowerShare is a plus.  
• Deployment Optimization & Scaling: Analyze deployment performance, propose improvements, implement customizations, and plan multi-site or large-scale deployments.  
• Monitoring & Maintenance: Oversee post-deployment monitoring, troubleshoot integration issues, and implement ongoing improvements for high system availability.  
• Clinical Workflow Understanding: Ensure seamless integration into radiology and clinical workflows to enhance user experience and decision-making efficiency.  
• Cross-Functional Collaboration: Partner with Product, Engineering, Customer Success, and Sales teams to define requirements, integration standards, and ensure alignment across project phases.  
• Compliance & Standards: Ensure deployments comply with US healthcare regulations and data protection standards (HIPAA), maintaining complete documentation.  
• On-Site & Remote Support: Travel to client sites as needed to facilitate deployment, integration, and collaboration.

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Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.  
• Strong background in healthcare IT, including EMRs, PACS, RIS, and API-based integrations.  
• Proven experience managing end-to-end deployments from requirements gathering to go-live.  
• Deep understanding of radiology and clinical workflows to ensure smooth AI solution integration.  
• Hands-on expertise with HL7, FHIR, DICOM, Mirth Connect, and API development/management.  
• Experience with Python, Java, or JavaScript is a plus.  
• Experience with Epic, Cerner, and Meditech; familiarity with Nuance PowerScribe and Microsoft PIN is a plus.  
• Strong communication skills to interact effectively with both technical and non-technical stakeholders.  
• Excellent problem-solving skills with the ability to anticipate and address challenges proactively.  
• Knowledge of US healthcare regulations, HIPAA, and clinical workflow standards.  
• Willingness to travel to client sites as required.