Solutions Engineer

Solution Engineer

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About The Job

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Join our team as a Solution Engineer and play a key role in shaping innovative service strategies. Reporting to the Head of Service Strategy, you’ll work at the intersection of technology and business - responding to new opportunities, showcasing our full service portfolio, and supporting pre-sales activities that influence strategic decisions. You’ll benefit from training, ongoing professional development, and career progression opportunities, all within a dynamic, forward-thinking team committed to helping you grow and succeed.

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As a Solution Engineer you will;

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• Handle pre-sales activities by creating solution proposals for incoming opportunities.  
• Communicate with partners/customers to clarify requirements or business needs.  
• Engage with customers to develop viable solutions.  
• Configure Cisco hardware and software using Cisco Commerce Workspace for entry level solutions.  
• Collaborate with teams and distributors to obtain pricing and configurations.  
• Determine pricing for Managed Services and Packaged Professional Services.  
• Communicate effectively with technical and non-technical audiences.  
• Maximize application capabilities and support the use of new technologies.  
• Investigate and resolve complex issues, applying creative thinking.  
• Escalate technical queries to the company's practices and technical contacts.  
• Attend vendor events for technical updates and present offerings to stakeholders.

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To set you up for success we are looking for the following skills and experience;

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• IT or Cybersecurity graduate.  
• Proven experience in an IT operational role OR in a networking technical engineer type role.  
• A good understanding of Networking, SD-WAN, Wireless and the Cisco/Meraki portfolio.  
• An awareness of Compute and Public Cloud.  
• Familiar with industry best practice for service delivery (ITIL).  
• Ability to understand a customer’s environment to establish professional service and annuity-centric service requirements.  
• Commercial understanding with a winning mentality.

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About Us

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Comms-care, part of the Ingram Micro Group, is a multi-award winning, channel only, leading IT Service Provider supporting customers across the UK & Ireland. Our HQ is situated on Cheshire Business Park in Lostock Gralam and is usually a hive of activity providing excellent service to our customers however, our fantastic #oneteam mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment.

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We Are Ingram Micro

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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.

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Make an application to join the team!

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None of this is achievable without great people, with a complete customer focus.

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Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.

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If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.