Solutions Engineer (Integrations)

Remote – North America or LATAM | Full-Time | Canals AI

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About Canals

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Canals is a bootstrapped, profitable startup transforming wholesale distribution (a trillion-dollar industry) with AI. Our platform integrates seamlessly with the systems distributors already use, automating tedious tasks and reducing failure points in moving physical goods across the globe.

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We’re a 55-person, fully remote team operating at millions in ARR and growing rapidly — all without outside funding.

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The Opportunity

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We’re hiring a Solutions Engineer, helping distributors implement, integrate, and scale successfully on Canals. You’ll play a key role in onboarding new customers, ensuring their systems connect smoothly with our platform, and serving as a technical partner to Customer Success Managers post-launch.

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This is a highly cross-functional role — part technical problem-solver, part educator, part process builder. You’ll work directly with customers to translate business needs into configuration and integration solutions, while also serving as a go-to product expert for our internal teams.

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If you love APIs, databases, and the challenge of helping non-technical users unlock powerful tools, this role is for you.

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What You’ll Do

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• Partner with CSMs during onboarding to configure and validate integrations, ensuring customers go live smoothly.  
• Act as a technical subject matter expert during customer calls, explaining complex concepts clearly to non-technical stakeholders.  
• Investigate and resolve integration and data issues using APIs, SQL, and platform logs.  
• Collaborate closely with Engineering to debug, escalate, and document technical issues.  
• Contribute to the creation of internal tools, setup templates, and technical documentation to streamline future implementations.  
• Provide light support coverage via email or chat for technical troubleshooting.  
• Serve as a bridge between Product, CS, and Engineering — helping translate customer needs into actionable improvements. 

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What We’re Looking For

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• Strong understanding of APIs and how they work.  
• Comfortable with SQL and basic database configurations.  
• Excellent communication skills and ability to explain technical concepts to non-technical users.  
• Experience in a customer-facing technical or implementation role.  
• Highly organized and collaborative; thrives in a cross-functional environment. 

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Bonus Points If

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• You’ve worked directly with ERP systems (e.g., Eclipse, Epicor, SAP, Infor) or supported data integrations with them.  
• You have experience supporting enterprise customers with complex technical environments and multiple stakeholders.  
• You’ve worked directly with APIs (testing endpoints, building integrations, or connecting systems).  
• You have project management experience — managing timelines and deliverables across multiple customers.  
• You’ve worked in early-stage startups and helped define technical processes from scratch.  
• You have experience supporting non-technical customers in complex operational industries (e.g., distribution, logistics, manufacturing). 

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Why Join Canals

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• Bootstrapped & profitable: Stability and autonomy — no fundraising distractions or shifting investor goals.  
• High impact: You’ll directly shape how distributors implement and scale AI across their operations.  
• Collaborative culture: Work with engineers, CSMs, and product leaders solving real industry problems.  
• Remote-first flexibility: Work anywhere in North or South America.  
• Product-market fit: Customers love what we’ve built — and growth is accelerating.  
• Tight-knit, low-ego team: Join a group of builders passionate about excellence. 

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Canals.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age.