Sprinklr Implementation Specialist

Employment Type: 

Contract-to-Hire (12 Months)

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Location: 

Remote (U.S.)

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Clearance/Eligibility: 

Authorized to work in the U.S.

• Government project experience required; Federal preferred.

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Sprinklr Implementation Specialist

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Overview:

Configure, deploy, and optimize Sprinklr solutions that enhance customer engagement, social listening, and experience management. The ideal candidate has deep platform experience, hands-on technical skills, and the ability to support public-sector clients.

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Responsibilities:

• Work directly with clients to gather requirements and configure Sprinklr modules (Care, Marketing, Social Listening, Insights, or Service).
• Customize dashboards, reporting, and automation workflows.
• Integrate Sprinklr with CRM, collaboration, marketing automation, or service desk tools.
• Train end-users and administrators in Sprinklr capabilities and best practices.
• Collaborate with cross-functional teams to ensure solution alignment with CX goals.
• Provide post-launch support, data validation, and continuous improvement recommendations.

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Required Skills and Experience:

• 2–4+ years’ experience with Sprinklr platform implementation and configuration
• Strong understanding of CX, social engagement, and digital service workflows
• Experience supporting Federal, State, or Local government agencies — Federal strongly preferred
• Familiarity with FedRAMP, public-sector security requirements, or government compliance workflows
• CRM integration experience (Salesforce, Dynamics, HubSpot, Teams, etc.)
• Strong analytics, reporting, and troubleshooting skills
• Excellent communication and stakeholder-management abilities

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Preferred:

• Consulting or agency experience delivering enterprise CX solutions
• Knowledge of social data APIs and automation scripting
• Experience in secure environments (FedRAMP, public-sector IT, or similar)