Technical Support Engineer – Laboratory Automation & Digital Solutions (Fluent in Chinese Required)

📍 Location: Munich, Germany

🕑 Job Type: Full-time

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About the Role

We are looking for a Technical Support Engineer to provide professional support for our laboratory automation and digital software products. In this role, you will work closely with customers, headquarters engineers, and cross-functional teams to ensure smooth installation, integration, and operation of our solutions. You will also provide training, troubleshooting, and feedback to continuously improve product performance.

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Key Responsibilities

• Install, configure, and maintain laboratory automation control and digital software at customer sites.
• Provide second-line technical support: troubleshooting, debugging, and issue resolution for automation systems and laboratory software.
• Collaborate with HQ software engineers on feature implementation and optimization.
• Conduct product training and presentations for customers after installation.
• Collect and analyze customer feedback to propose product improvements.
• Track industry trends and competitor solutions to support product strategy discussions.

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Qualifications

• Master’s degree or above in Biological Sciences, Biomedical Engineering, Robotics, Electrical Engineering, Software Engineering, IT, or related field.
• A strong passion for life sciences field.
• 1-3 years’ experience as a robotics software engineer, automation service engineer, or in a similar technical support role.
• Strong problem-solving and analytical skills, with attention to detail.
• Excellent communication and teamwork skills, comfortable in cross-functional collaboration.
• Fluent in Chinese and English (written and spoken) – mandatory.

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It will be considered a plus if you meet one or more of the following criteria:

• Experience with C#, Python or Java.
• Familiarity with serial, HTTP, and gRPC communication protocols; ability to work with vendor APIs/SDKs for laboratory equipment.
• Experience in Docker installation, deployment, and troubleshooting.
• Knowledge of ELN, LIMS, or SaaS software projects.
• Experience in hardware maintenance or troubleshooting for laboratory or technical equipment.
• Prior experience working in the biotechnology or life sciences industry.