Implementation Manager

Company Profile:

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AppCard Inc. is a technology and marketing company headquartered in Manhattan, NY. Appcard has a powerful marketing tool that leverages data acquired at the point of sale (POS) via an advanced rewards program to create advanced retargeting campaigns that help businesses increase their bottom line. AppCard is unique in the loyalty space due to its patented technology which allows businesses to capture shopper identity and item level data in realtime from purchases made in store and online. The benefit of this is two fold: consumers benefit by receiving offers, incentives and coupons. Through a shopper’s interactions with the former AppCard’s platform records and learns shopper behavior and gives grocers the ability to make their data actionable to increase average basket size and systematically increase repeat purchases.

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About the role:

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AppCard is looking for a business-oriented, tech-savvy Implementation Manager to lead the onboarding process with our clients. In this role, you will be managing the implementation process of the AppCard solution from the moment the contract is signed to when the client is live.

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Responsibilities:

• Serve as the main point of contact between the client and AppCard throughout the implementation process.
• Manage the implementation process end to end including; collecting required documentation, advising the client through designing their loyalty program, equipment installation, testing process, and launch day.
• Manage many implementation projects at once efficiently.
• Train clients on how to use the AppCard platform.
• Serve as a trusted consultant with clients to optimize their loyalty and marketing strategy.
• Become a product expert in the AppCard platform to best leverage AppCard’s product offering.
• Monitor usage and product adoption in the immediate post-launch phase.
• Identify upsell opportunities and generate new revenue during the implementation process.
• Understand, adapt to, and help build AppCard’s ongoing product and technology developments.
• Assist clients with basic troubleshooting on various software and hardware issues that may arise.
• Work cross-functionally with customer success, development, finance, tech support, product and marketing.

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Requirements:

• You are a customer-oriented individual.
• Excellent oral and written communication skills.
• Excellent time management and organization skills.
• Experience managing complex software/hardware implementation projects.
• Tech Savvy; basic understanding of front end vs. backend.
• Understanding of retail business needs.
• Fast and autonomous learner.
• Provide technical and product support.
• Advantage: experience in either – account management, project management, customer success, professional services, SAAS / Tech industry experience.
• Bonus: Grocery exp, experience using POS systems, SalesForce, JIRA, BI tools such as Cognos/SiSense/other, Excel, and G-Suite.

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This role is full-time from our NYC office