Implementation Manager

The Company  

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Genius empowers learning organizations to succeed. Our customers include virtual and hybrid K-12 systems, corporations, government agencies, and higher education. We seamlessly integrate with multiple learning delivery platforms and aggregate all customer training data under one user-friendly interface. Genius provides a wealth of reports to help monitor compliance, deliver certifications, and track individual development plans.  

At Genius we value trust, autonomy, teamwork, and ownership. We are a growing team of professionals who believe in the value Genius brings to our clients. We support each other and are quick to help even if it is outside of our job description. We are adaptable and if something isn’t working, we will work together to change it; we are not afraid of trying new things and experimentation to get it right. At Genius, we celebrate our teammates’ successes and fail forward to build world-class product.  

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The Opportunity  

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As an Implementation Manager, you’ll guide clients through the full lifecycle of implementing the Genius platform — from discovery through configuration, training, and go-live. You’ll serve as both a trusted advisor and product expert, helping clients translate their business needs into effective workflows within Genius.  

You’ll partner closely with a Project Manager on larger, more complex implementations, while independently managing smaller implementations from start to finish. This role is ideal for someone who thrives on problem-solving, client collaboration, and turning process challenges into smooth, efficient solutions.  

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This role will support our clients in the business, government, K-12, and continuing education sectors.  

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What you will do  

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Lead discovery and solution design  

• Conduct in-depth discovery sessions to understand each client’s business processes, goals, and challenges.  
• Translate those insights into practical workflows and configurations within Genius.  
• Identify opportunities to streamline client operations through system capabilities and best practices.  

Guide clients through configuration and setup  

• Configure Genius sites to align with each client’s unique requirements.  
• Collaborate with internal teams and channel partners to ensure system integrations (such as LMS connections) are seamless and functional.  
• Support any required customizations by scoping client needs and coordinating with our product and development teams.  

Train and empower clients  

• Deliver tailored training sessions that help clients manage and maintain their Genius configuration.  
• Coach client administrators and stakeholders on managing organizational change and user adoption.  
• Equip clients with the knowledge and confidence to successfully manage their systems post-launch.  

Drive project success  

• Partner with a dedicated Project Manager on larger implementations to ensure on-time, on-budget delivery.  
• Independently manage smaller implementations, including timelines, milestones, and client communication.  
• Manage and resolve high-priority client concerns, complaints, and escalations, ensuring that clients feel heard, valued, and supported.  
• Liaise with LMS channel partner project managers on concurrent projects to create a cohesive, coordinated implementation experience.  

Collaborate and continuously improve  

• Act as the voice of the client, communicating product feedback and enhancement opportunities to the product and software teams.  
• Work with internal teams to determine integration solutions or recommend new product features based on client needs.  
• Support clients post-go-live with best practices, system adjustments, and ongoing guidance.  
• Occasionally travel (1–2 times per year) for key client meetings or company events.  

Who you are  

• Experienced in software implementation, SaaS onboarding, technical integrations, or business process design.  
• Skilled at translating complex client needs into technical or workflow solutions particularly within a SIS, ERP, or LMS  
• A confident communicator who can manage client relationships and internal collaboration with ease.  
• Comfortable configuring systems, learning new software quickly, and delivering effective client training audiences of varying technical skills.  
• Highly organized and proactive; able to juggle multiple projects and clients with varying levels of complexity.  
• Experienced in one of our primary sectors particularly Continuing Education or Workforce Development  
• Experienced in helping clients navigate organizational change  
• Thrives in a self-directed work environment  
• Comfortable with the ambiguity at a small company with the desire to help create structure where it’s needed  
• The ideal candidate will generally work 9am-5pm in their local time zone.  
• Candidate must be located in one of the following states - OH, CO, FL, NY, SC, LA, NC, OK, AR, AL, MN, IL  

Why Join Us?  

• At Genius, you'll be part of a dynamic and supportive team, committed to making a real impact on how organizations manage and deliver learning. If you’re excited about working in a collaborative, innovative environment and helping clients succeed, we’d love to hear from you