Implementation Manager - Contingent Workforce MSP/VMS solutions

United States

Remote 🌴

Full-time

501-1000

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🔴 Closes on:

Dec 12

About Workspend

Workspend is a global provider of innovative workforce solutions, specializing in Managed Service Provider (MSP) services for contingent labor. Our mission is to help organizations gain visibility, control, and cost-efficiency over their extended workforce through data-driven insights, best-in-class vendor management, and a technology-agnostic approach. With a client-centric mindset and a flexible delivery model, Workspend serves Fortune 500 companies and mid-market organizations across a broad range of industries.

Position Summary

Workspend is seeking a highly skilled and detail-oriented Implementation Manager to lead and execute end-to-end implementations of Managed Service Provider (MSP) and Vendor Management System (VMS) programs for mid-to-large enterprise clients across the U.S. This is a hands-on role requiring a deep understanding of contingent workforce solutions, MSP operations, and VMS technology. The ideal candidate will combine strong technical acumen, client-facing expertise, and project management skills to ensure on-time, high-quality program launches.

Key Responsibilities

Program Implementation Leadership

Lead the full lifecycle of MSP/VMS program implementations from kick-off to go-live.
Develop and maintain detailed project plans, milestones, and timelines to ensure on-time delivery.
Coordinate cross-functional teams (operations, technology, suppliers, client stakeholders) to deliver agreed outcomes.

Hands-On Configuration & Execution

Configure and test VMS platforms to meet client-specific requirements (fields, workflows, reporting, integrations).
Validate data migration, integrations, and system functionality during UAT and go-live.
Troubleshoot issues during implementation, collaborating with technical teams and VMS partners.

Client Engagement & Stakeholder Management

Serve as the primary point of contact for clients during the implementation phase.
Facilitate requirements gathering workshops, status calls, and executive updates.
Translate business requirements into technical and operational deliverables.

Process & Compliance

Ensure program design adheres to client compliance, legal, and operational policies.
Document workflows, SOPs, and training materials for both client and internal teams.

Continuous Improvement

Capture lessons learned and contribute to refining Workspend’s implementation methodology.
Recommend best practices in contingent workforce program design, change management, and adoption.

Required Skills & Qualifications

Experience:

5+ years’ experience in MSP/VMS program implementations within the contingent workforce industry.
Hands-on experience with leading VMS platforms (e.g., Beeline, Fieldglass, SimplifyVMS, Workday-VNDLY, etc.).
Proven track record delivering mid-to-large enterprise client programs in the U.S. market.

Technical Skills:

VMS configuration, workflow design, and reporting.
Data migration, integrations (ERP/HRIS), and UAT execution.
Strong proficiency in MS Project or similar project management tools.

Soft Skills:

Excellent client engagement and relationship management capabilities.
Strong facilitation and communication skills with executive and operational stakeholders.
High attention to detail, problem-solving, and organizational skills.
Ability to manage multiple implementations in parallel.

Other:

Willingness to travel to client sites as needed.
PMP or Agile certification is a plus.
Familiarity with Total Talent/Total Workforce Solutions is highly desirable.

Success Measures

On-time, on-budget program launches.
Positive client satisfaction scores at go-live.
Minimal post-implementation issues or escalations.
Adoption of best practices and repeatable processes.