Implementation Specialist

i3 Verticals is looking for candidates to fill an Implementation Specialist role that will travel within the state of Louisiana.

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An Implementation Specialist – JusticeTech will work closely with client stakeholders to understand requirements and configure software solutions to meet client needs. Preferred candidates will have working experience in the accounting industry, including technical proficiency with nonprofit and/or government management software and database management and basic Governmental Accounting. This role will be required to travel throughout the state of Louisiana.

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ESSENTIAL DUTIES & RESPONSIBILITIES:

• Reviews contracts for understanding and adherence to the scope of work
• Consults with and partners with internal and external stakeholders to understand client’s business processes
• Report project/workstream statuses/risks to Project Managers
• Sets up and conducts product overview and solution demonstrations
• Analyzes current state and future state to ensure features and functionality meets scoped requirements, including compliance requirements
• Installs databases and software and configures the solution to meet the client’s needs
• Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
• Trains and/or assists with client/end-user training
• Provides client support during testing, go live and post go live
• Triage, debugs and resolves defects
• Migrates solution to production and performs post-production review
• Reviews client requests for enhancements and engages with the needed departments for scoping and contracting
• Works with Support to transition client solutions to the maintenance phase
• Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues
• Facilitates internal and external meetings
• Maintains positive relationships with both internal and external partners
• Creates system or implementation process documentation for internal and external stakeholders
• Provides technical guidance and knowledge transfer to technical client and project team members
• Develops and improves project and internal documentation and processes

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MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Associate degree in accounting related field or 2+ years of software/IT client service experience
• Knowledgeable in MS Excel, SQL, XML, scripting languages, and/or Java
• Must be able and willing to travel up to 40%
• Excellent communication skills with ability to build collaborative relationships
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Self-starter
• Detail-oriented
• Ability to prioritize work and meet deadlines

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PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• 2+ years’ experience in a software training and implementation environment
• 2+ years' experience with financials/accounting
• Hands on experience developing in SQL, XML, scripting languages, Java and/or Groovy

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Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York

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i3 Verticals extends employment opportunities to qualified applicants and employees without regard to age, race, color, sex, religion, national original, pregnancy, marital status, veteran status, physical or mental disability unrelated to the employee’s ability to perform his/her job and/or any other characteristic protected by federal, state or local law.

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i3 Verticals participates in the United States Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

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i3 Verticals is an Equal Opportunity Employer committed to creating a diverse workforce.