Solutions Engineer

Job Description

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At DigitalGenius (DG), our mission is to make online shopping a seamless experience. We believe we can achieve this using conversational AI and deep integrations.

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While most chatbots only cause frustration, we have built an e-commerce chatbot that actually works! It can resolve customer issues end-to-end, detect carrier problems, perform investigations, issue return labels, refunds, replacements, and do all of this proactively before the customer even notices the issue.

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Some of the select customers that have joined us on this mission are: On, Holland & Barrett, Cozey, Caraway, MyTheresa, Clarins, Air Up, Universal Music Group, Huda Beauty...

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We are a committed team of like-minded people who believe in the product we are building as well as the vision behind it. Each in our own bubble of autonomy and responsibilities, we take ownership of our contribution. But the magic happens when we collaborate as a team and make all those pieces fit together.

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DG is for the passionate, the curious, and the overachievers. We thrive by exceeding expectations, not because we have to, but because we care.

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Requirements

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Required:

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• Strong organisational and project management skills
• Experience building automated process flows
• Excellent communication, critical thinking & analytical skills
• Experience working with APIs and developing integrations
• Coding experience (Python and/or NodeJS)

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Preferred:

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• 2+ years of experience within the SaaS industry
• Experience working with Customer Service CRMs (e.g., ServiceCloud, Zendesk, Freshdesk, Gorgias, Kustomer) 
• Experience working with OMS systems (e.g., Shopify, CommerceCloud, Magento)
• Interest in AI and Machine Learning concepts

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Benefits

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• Competitive Salary
• Generous vacation time (25 days)
• Environment to develop your skills without bureaucracy or red tape
• Monthly fitness stipend of $210
• Ongoing subscription to Mental Health Support Platform