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Onboarding Implementation Manager
Customer Implementation Manager
📍 Denver, CO (3–5 days/week in office)
Salary: $95-105k
We don’t hire box-checkers. We hire launch leaders.
Delightree is the operating platform powering top franchise brands. From training and task execution to compliance and communication, we help brands launch faster, scale smarter, and operate with excellence. Our customers range from 10-unit disruptors to 500+ location leaders and they expect world-class execution. That’s where you come in.
What You'll Own
As a Customer Implementation Manager, you’ll lead every customer launch from kickoff to go-live. You won’t just “support customers”, you’ll drive high-stakes rollouts, guide operational change, and ensure our partners are set up for long-term success.
This is a role for someone who can take control, create clarity, and deliver results in fast-moving environments.
What You’ll Do
You’ll be the architect, project manager, coach, and trusted partner all in one. Every rollout is a chance to drive lasting operational change, not just teach features.
Lead Customer Launches
- Own onboarding projects from kickoff to go-live, managing 15–25 implementations at once. You’ll define timelines, drive accountability, and deliver real outcomes.
Advise on Operational Transformation
- This isn’t basic setup support. You’ll work with franchise operators and HQ teams to improve how they run guiding adoption strategies, change management, and system workflows.
Run Account Setup & Migration
- Direct the full migration process from tools like Trainual, Wisetail, or FranConnect. You’ll configure accounts, roles, permissions, and integrations tailored to each customer’s ops model.
Run Projects Like a Pro
- Hold customers accountable to timelines. Spot risk early. Communicate proactively. Keep momentum even when stakeholders stall or scope shifts.
Drive Change Management
- Identify champions, empower leaders, and coach resistant stakeholders. You’ll influence with authority and guide customers through meaningful behavior change.
Own Training & Enablement
- Deliver engaging, hands-on training for corporate teams and field operators. Your sessions won’t just teach how, they’ll reinforce why.
Build for Scale
- You’ll continuously improve our playbooks, templates, and onboarding flows to support a growing customer base.
Ensure Seamless Handoffs
- Partner closely with Sales and Success. You’ll set clear expectations at kickoff and ensure a clean, confident handoff once adoption is strong and the account is stable.
Metrics You’ll Own
- % of customers launched
- Onboarding time-to-value
- Adoption by go-live
What We’re Looking For
- 3+ years in onboarding, implementation, or project management (SaaS or startup preferred)
- Experience owning multi-stakeholder rollouts across 5–10 clients at once
- Executive presence with COOs + frontline credibility with field operators
- Confidence holding customers accountable and leading with clarity
- Strong operational instincts and consultative problem solving
- Bonus: Franchise, retail ops, LMS, or field tech experience
Not a Fit If:
- You’ve never managed an onboarding project
- You’re uncomfortable holding clients accountable
- You’re not based in or near Denver (this is not a remote role)
To be considered, you must do both:
- Apply here on LinkedIn
- Send a LinkedIn message answering the following:
- Why are you a great fit for the role?
- Describe the types of customers you’ve worked with most (e.g. small businesses, franchises, enterprise). *franchise experience not required
We won’t review applications without a message. That’s your first sign you can follow directions and take initiative.
Top candidates will be invited to complete a short implementation scenario exercise before interviews.
What We Offer
- Competitive compensation
- Equity and ownership in our growth
- High-impact work with recognizable brands
- A fast-moving, ambitious team that values outcomes over politics
- Clear runway to grow as we scale