Solution Engineer

Overview

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Imagine joining a forward-thinking team that pioneers cutting-edge AI solutions for the modern workplace, enabling our customers to become frontier firms—those that set the pace for innovation and industry transformation. By harnessing the transformative power of AI, including advanced Copilot Agents, you will play a crucial role in promoting and selling Microsoft 365 Copilot, Copilot Studio, and its suite of intelligent agents. Collaborate with expert colleagues in cloud technologies, digital transformation, and customer success, working at the forefront of technological advancement. Influence and learn from top strategic customers worldwide, helping them become frontier firms and achieve unparalleled success with Microsoft Copilot and intelligent agents.

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As a Copilot Solution Engineer, you partner with customers to cocreate their agentic and frontier AI journey, influencing decisions towards Microsoft Copilot technologies. You accelerate digital transformation through Microsoft 365 Copilot, Copilot Studio, and the broader ecosystem, while uncovering new opportunities and collaborating with sales teams to drive adoption. This role combines deep AI expertise with strategic customer engagement to deliver impactful outcomes.

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Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

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Responsibilities

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• Storytelling: Clearly communicate and document Modern Work and Copilot’s impact. Demo product benefits and explain how solutions achieve measurable business outcomes.  
• Customer Engagement: Serve as a trusted advisor and consultative seller. Develop expert AI skills, identify and demo new opportunities, and collaborate with the SE team to drive value.  
• Strategy: Provide technical input to shape account strategy. Share competitive insights, escalate challenges, and operate with a sales and outcome-driven mindset.  
• Solution Design: Win technical decisions by understanding customer needs, differentiating Microsoft solutions, and quantifying business impact. Lead whiteboarding and envisioning sessions to secure wins and resolve blockers.  
• Domain Expertise: Demonstrate Microsoft 365 Copilot, Copilot Studio, Agents, and Extensions in architectural design, proof of concept, and solution envisioning sessions. Apply architecture patterns and consultative selling to address customer challenges and deliver tailored AI business solutions.  
• Partner Engagement: Collaborate with partners in technical engagements and sell-with scenarios. Co-create solutions to maximize business value.  
• Joint Development: Work across engineering and sales teams to deliver innovative business solutions and accelerate AI adoption.  

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Qualifications

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Required/minimum qualifications

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• Bachelor's Degree in Computer Science, Information Technology, or related field OR 1+ year(s) technical pre-sales or technical consulting experience OR equivalent experience.  

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Additional Or Preferred Qualifications

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• 2 years technical pre-sales or technical consulting, or technology delivery, or related experience OR equivalent experience.  
• 1+ year(s) experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.  

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This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.