Partner Solutions Engineer

Minimum qualifications:

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• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 3 years of experience working with database technologies (e.g., SQL, NoSQL).
• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience troubleshooting technical issues for internal/external partners or customers.

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Preferred qualifications:

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• 2 years of experience working directly with hardware systems in a laboratory or industrial setting (e.g., robotics, motor controllers, etc.).
• Experience with cross-functional collaboration and working with executive level stakeholders, with the ability to communicate clearly.
• Experience with photography or imaging equipment. 
• Experience with electro/mechanical assembly.
• Experience working with systems (e.g., Linux, Unix).
• Experience with agile software development and artificial intelligence.

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About The Job

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In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

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Digitization operations unlocks the world’s offline information through digitization at any scale. We digitize content for Google Books Search, Google Arts and Culture, YouTube, Google Cloud, Google Hardware teams, and Google DeepMind to bring information to users and to support ML development. We plan, set up, and manage industrial-scale facilities, using custom-built equipment and software.

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Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

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To learn more about gTech, check out our video.

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The US base salary range for this full-time position is $123,000-$176,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

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Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google here.

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Responsibilities

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• Design, implement, test and launch internal tools for gTech digitization services. Maintain existing tools and hardware infrastructure to support and advance efficiencies and offerings for the operations team to meet partner and customer needs.
• Operate and work with the regional technicians team.
• Develop internal databases, reports, and tools to support operations.
• Analyze work processes to determine inefficiencies and opportunities for automation.
• Collaborate with a global team of support engineers, software developers and operations staff to support a wide range of projects, programs and technologies.

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Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.