Sales and presales teams spend their time interacting with prospects and customers - in writing and in person (virtually anyway).
Do they have the skills to include everyone in the room?
Many of us use language, images, and gestures without knowing they may be offensive. Not only is there a good chance that it’s happening in front of clients, but also internally.
This leads to lost deals and attrition, but because this is a sensitive issue, many people won’t discuss it - meaning sales organizations don’t know the real reason deals are lost, or what causes attrition.
In this webinar, we will discuss:
- The experiences of a diverse panel, and how they have navigated internal cultural challenges throughout their careers.
- The ways sales communication can be impacted by bias, unconscious or otherwise.
- How presentation decks can reinforce stereotypes, or potentially exclude audience members such as women, people of color, those in the LGBTQIA+ community, or others.
- What presenters can do if they offend the audience.