In this episode, Jack Cochran and Matthew James continue their conversation with Micah Joel, diving deep into the metrics that matter when building and justifying a demo engineering team. Micah shares practical approaches to measuring the value of demo engineering, from simple time-saving calculations to sophisticated surveys that capture SE satisfaction and retention indicators. The conversation explores how to frame these metrics in terms that senior management cares about, moving beyond technical accomplishments to demonstrate real business impact.
Micah emphasizes the importance of thinking "top down" when building a demo engineering organization, focusing on what leadership values most: productivity, cost savings, and revenue growth. He shares real-world examples from his time at Salesforce's Q Branch, including how to measure the value of demo environments, how to identify unexpected patterns in the data (like deals where demo engineers get involved), and how cultivating relationships with SEs creates goodwill that extends beyond the numbers. The discussion also covers how demo engineering impacts go-to-market speed for new products and how to position the team as mission-critical support for field teams rather than just a technical function.
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Connect with Matthew James https://www.linkedin.com/in/matthewyoungjames/
Connect with Micah Joel: https://www.linkedin.com/in/micahjoel/
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Establishing baseline metrics for demo engineering through time-saving calculations
Using SE surveys to measure demo environment value and satisfaction
Identifying retention indicators at 3-year and 7-year tenure marks
Reducing technical barriers to hiring SEs through better demo tooling
Thinking "top down" to align metrics with senior management priorities
Measuring go-to-market speed and time-to-revenue for new products
Building goodwill and political capital with SE teams
Branding your demo engineering team with effective metaphors
Course-correcting when metrics don't align with expectations
Positioning demo engineering within the organization structure
00:00 Welcome
02:55 Measuring time saved with tooling
09:20 Reducing technical hiring barriers
13:50 Building the overall business case
18:30 When metrics don't line up
21:20 Product-to-Market (P2M)
27:40 Final thoughts on top-down thinking





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